News

Comcast lowers costs with SevOne

Comcast has standardised on SevOne’s application and performance management solution, PAS (which stands for Performance Appliance Solution), displacing the largest legacy performance management application vendor in the industry. The cable operator’s regional technical support teams now have instant access to locally based, real-time reports.

Comcast maintains 40 different regional area networks, comprised of tens of thousands of network devices throughout the country. Fifteen technical service centres working behind the scenes of regional and local call centres ensure that Comcast’s network is uninterruptedly up and running and providing a high level of service delivery. 

Using SevOne’s distributed PAS solution, Comcast’s performance data captured and stored at the national performance operations centre can now be accessed where it’s most needed — at the regional or local level.

“SevOne was, conservatively, 25% of the investment we had already made in our legacy provider,” said Jeff Gill, director of network surveillance for Comcast. “Before the SevOne installation, we were in a classic spoke and wheel support scenario. If one of our regional technicians needed to access performance data, they would have to contact the national performance operations centre and ask them to run a report, which was a slow and tedious process for resolving service issues.

The speed at which Comcast is able to initiate and receive a report on the status of its network devices has been reduced to seconds versus hours or longer, according to SevOne.